Frequently Asked Questions
What is the typical processing time?
Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.
My order is taking longer than expected to process. Where is my order?
We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.
Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.
Feel free to reach out to Barcart here if you have any questions about your order.
How can I cancel my order?
Please reach out to Barcart here right away! Be aware if your order has already been confirmed by a retailer, Barcart cannot guarantee they will be able to cancel your order.
What name will appear on my bank statement?
All payments are processed by our ecommerce fulfillment partner, Barcart, so you will see BARCART/MASH&GRAPE on your statement when completing your purchase.
I need to change my address.
Please reach out to Barcart here right away! Be aware if you’re reaching out longer than two hours after your order has been placed, or you’re looking to change your address to a different state, Barcart cannot guarantee that they will be able to satisfy your request.
I missed the carrier’s delivery attempt. What do I do next?
Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.
If the package is returned to the sender please, reach out to Barcart here. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.
How do refunds work?
In the event that your order is refunded, the refund will be processed directly by Barcart and may take 5-10 days to post back to your original payment method.
Due to policies set in place by our payment processor, Barcart must refund back to the original payment method. If this payment method is no longer available, you must work directly with your financial institution to retrieve those funds.