FAQs

What is the typical processing time?

Most orders are processed within 1-2 business days after placing the order. Delivery time will vary depending on your location, the carrier used by the licensed retailer who processed your order, and external factors that impact shipments.

My order is taking longer than expected to process. Where is my order?

We’re so sorry to hear that! Although most orders are processed within 1-2 business days, there may be occasional delays depending on product availability.

Your order confirmation email contains a tracking link that has up-to-date information on where your order is at any given moment.

Feel free to reply to your confirmation email and you will receiving a reply within few hours by the retailer's customer service team if you have any questions about your order.

How can I cancel my order?

Please reply to the confirmation email right away! Be aware if your order has already been shipped out by a retailer, Bottle Nexus cannot guarantee they will be able to cancel your order.

What name will appear on my bank statement?

All payments are processed by third-party retailers on the Bottle Nexus network. fulfillment partner, , so you will see [Retailers Name] on your statement when completing your purchase.

I need to change my address.

Please reply to your confirmation email or in the bottom of it you will be able to see the retailer's customer service email. Be aware if you’re reaching out after the order being shipped out, Bottle Nexus cannot guarantee that they will be able to satisfy your request, especially if the order has been already shipped out.

I missed the carrier’s delivery attempt. What do I do next?

Please be aware it is every customer's responsibility to ensure that someone 21+ is home to sign for the package. Typically, a carrier will attempt delivery 3 times before returning the package to the sender.

If the package is returned to the sender please, reach out to the retailer customer service team. Be aware that there may be additional fees to help offset the costs of retailers accepting returned packages or reshipping orders.

How do refunds work?

To request a refund, simply connect with the appropriate retailer’s customer service dept. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you.

Returns are handled by individual retailers. Please refer to their return policies for details.